Q. Do I have to pay Import Tax?
In most countries there are Import Tax, exceptions are: United Stated
(under 800 USD), Australia (under 1000 AUD), Russia (under 1000 USD). For all
other countries please see Import Tax policy.
Q. Do prices include Import Tax / VAT?
The price doesn't include Import Tax or VAT, please see our policy
regarding this here and check with
your local customs office what are the taxes in your country.
Q. Is
there a tracking number?
Each order we ship has a tracking number. Please note, for normal shipping the
tracking information is limited and doesn't update frequently.
Q. Do you ship to my country?
We ship to most countries worldwide, but please check our Shipping Policy PDF file for full information.
Q. Do you have this product in stock?
Yes, we do have this product in stock, if the product is not available it will
display "out of stock".
Q. How long does shipping takes to my country?
That entirely depends on the method of shipping you choose, it may take from few days to couple of weeks - please
see shipping policy
for details.
Q. Can I get a discount code as a new / returning customer?
We do not provide personal discounts to new or returning customers. Please follow our social accounts for latest promotions & discount information at blog post, Facebook page or Instagram.
Q. Are your products covered by warranty?
All underwater housings and accessories purchased at our website have 1 year warranty. (excluding spare aprts)
Q. Can I pay with eCheque?
Unfortunately, that is not possible. We only accept credit card or PayPal payment.
Q. How I can contact Sea Frogs?
You can fill the form on the contact page https://seafrogs.com.hk/pages/contact-us
or write us to the following email address: support@seafrogs.hk
Q. Can I buy your product in Europe?
Yes, you can buy our products from our European website www.saltedlineeurope.com
Our warehouse is located in Poland.